Returns

Return Policy & Guidelines

To request a return, please contact our customer service team. All returns must have a Return Merchandise Authorization (RMA) number, as items returned without an RMA number cannot be processed by our warehouse. Please review our policies below:

Eligibility & Return Window

  • 14-Day Return Window: All items are eligible for return within 14 days of receipt.
  • Item Condition: Items must be returned in the exact condition they were received, with all original accessories and packaging included.

Shipping & Liability

  • Return Shipping Costs: Unless the item is defective, the buyer is responsible for all return shipping costs.
  • Non-Refundable Fees: Original shipping and handling charges are non-refundable.
  • Transit Liability: The buyer assumes full responsibility for the item during return shipment.

Restocking & Refund Terms

  • Authorized Returns: Free
  • Unauthorized Returns: A 50% restocking fee will be applied to all unauthorized returns.
  • Refund Processing: A refund or credit will be issued within 30 days after your return is received and its condition is verified.

Order Changes & Cancellations

  • Address Changes: Shipping addresses cannot be changed once an order has been submitted.
  • Cancellations & Refusals: Any order canceled within 24–48 hours of placement, or any shipment returned to us due to an invalid address or refusal upon delivery, will incur a 30% cancellation fee. Shipping and handling charges remain non-refundable.
  • Right to Cancel: We reserve the right to cancel any order for any reason.

Return Instructions

  1. Initiate your request: Email support with your order number within 14 days of receiving your item to obtain a Return Merchandise Authorization (RMA) number.
  2. Pack your item: Securely place the product, all original accessories, and the RMA form inside the original shipping box.
  3. Purchase a label: Take the package to your preferred shipping carrier (UPS, FedEx, or USPS) to purchase a trackable return label.
  4. Pay for shipping: You are responsible for paying all return shipping costs upfront. Shipping fees are non-refundable.
  5. Ship the package: Send the item to the designated warehouse address provided in your authorization email.